CANADA & USA
Orders are processed within 2-3 days and are sent via Canada Post, and your order should generally arrive within 12-14 days. Shipments within Canada are automatically traceable. Shipments going to the USA often take a little longer due to being held at customs for processing. USA customers have the option of choosing shipment with our without tracking. We encourage you to choose shipping with tracking which will ensure that your items arrive much quicker and allow us to see if they are held up at customs.
Orders are processed within 5 days and are send via Canada Post, and your order should generally arrive within 4-6 weeks to arrive. If you would like to discuss an alternative faster method of shipping, please contact us. Shipping cost varies by size, weight and location: this will be calculated at checkout.
DUTIES & IMPORT FEES
We are not responsible for any import taxes or duties imposed by the country of import. All cross border duties and taxes are the responsibility of the customer.
Your item does not fit your child?
We want you to be completely happy, so our return policy is as follows:
For a store credit (minus the shipping) please fill out the form included in the order and send back within 10 days of receipt. We advise you use a traceable method of shipping as we do not accept responsibility for items lost in transit. Please be sure to package the item carefully for shipment, preferably using the same packaging in which you received it. Return shipping costs are the sole responsibility of the customer. Will issue you an in store credit once the order has arrived
Item is damaged?
Please fill out the form included in the order and send it back preferably in the same packaging in which you received it. Once we receive the items back into the warehouse, we will give you a new item or a refund if we no longer have it in stock. We also will refund you the original shipping costs to compensate the shipping costs to send it back.